Refund policy

1. Try before you pay

Metadata and C2PA scrubbing are available on the free tier, and file inspection works without an account at all; visible watermark removal and video export need Pro, which the 14-day refund below covers. We strongly recommend running your own files through the free tools before subscribing, so you know the output meets your needs.

2. 14-day refund on every plan

If you request a refund within 14 days of any charge — the first payment or a renewal, monthly or annual — we refund that charge in full, with no requirement to justify the request. Refunds are issued to the original payment method by the payment provider that took the payment, usually within 5–10 business days depending on your bank.

3. Delivery of the service

PurifyAI Studio is a digital software subscription; nothing is shipped. Your plan is activated on your account as soon as the payment succeeds, normally within a minute, for customers in Pakistan and internationally alike. If a plan has not appeared within an hour of a successful payment, contact us and we will activate it or refund you in full.

4. Cancelling

Subscriptions can be cancelled at any time from your billing settings. Cancellation stops the next charge and your access continues until the end of the paid period. After the 14-day window, the remainder of a period is not pro-rated, except where required by law or in the circumstances below.

5. Circumstances where we refund regardless of plan

• Duplicate or accidental double charges.

• Charges continuing after a cancellation was confirmed by us.

• A sustained service outage that prevented you from using the product for a material part of the billing period.

• A billing error on our side, of any kind.

6. Upgrades and downgrades

Upgrading takes effect immediately and we charge the pro-rated difference for the remainder of the period. Downgrading takes effect at the next renewal; we do not refund the difference mid-period, and your existing quota stays available until then.

7. What is not refundable

Outside the 14-day window we do not refund the remainder of a period already under way, nor accounts terminated for breach of the Acceptable Use Policy. Quota that goes unused in a period does not carry over and has no cash value.

8. Statutory rights

If you are a consumer in the UK, EU or another jurisdiction with mandatory cancellation and refund rights, those rights apply in full and override anything in this policy that would give you less. Nothing here limits them.

9. Chargebacks

If something has gone wrong, contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

10. How to request a refund

Email billing@purifyai.app from the address on the account with your invoice number, call or WhatsApp +92 315 6877105, or use the link in your payment receipt. We acknowledge within one business day and process approved refunds immediately.

PurifyAI Studio is operated by WasiAxis, Bihari Colony, Chowk, Satellite Town, Bahawalpur 63100, Pakistan. Billing enquiries: billing@purifyai.app · +92 315 6877105