Refund Policy
What you can expect if a plan is not right for you. We would rather refund quickly than argue about it.
The short version
- Annual plans: full refund within 14 days of the charge, no questions asked.
- Monthly plans: cancel anytime; the current month is not pro-rated, and access runs to period end.
- A free tier exists precisely so you can evaluate before paying.
- Statutory consumer rights always take precedence over anything on this page.
1. Try before you pay
Every core capability is available on the free tier, and file inspection works without an account at all. We strongly recommend running your own files through the free tools before subscribing, so you know the output meets your needs.
2. Annual plans — 14-day refund
If you cancel an annual subscription within 14 days of the charge, we refund it in full, with no requirement to justify the request. Email billing@purifyai.app from your account address and the refund is issued to the original payment method within 5–10 business days depending on your bank.
3. Monthly plans
Monthly subscriptions can be cancelled at any time from your billing settings. Cancellation stops the next charge; the current month is not pro-rated and your access continues until the end of the paid period. We do not refund past monthly charges except where required by law or in the circumstances below.
4. Circumstances where we refund regardless of plan
- Duplicate or accidental double charges.
- Charges continuing after a cancellation was confirmed by us.
- A sustained service outage that prevented you from using the product for a material part of the billing period.
- A billing error on our side, of any kind.
5. Upgrades and downgrades
Upgrading takes effect immediately and we charge the pro-rated difference for the remainder of the period. Downgrading takes effect at the next renewal; we do not refund the difference mid-period, and your existing quota stays available until then.
6. What is not refundable
We do not refund periods already consumed on a monthly plan, nor accounts terminated for breach of the Acceptable Use Policy. Quota that goes unused in a period does not carry over and has no cash value.
7. Statutory rights
If you are a consumer in the UK, EU or another jurisdiction with mandatory cancellation and refund rights, those rights apply in full and override anything in this policy that would give you less. Nothing here limits them.
8. Chargebacks
If something has gone wrong, contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.
9. How to request a refund
Email billing@purifyai.app from the address on the account with your invoice number. We acknowledge within one business day and process approved refunds immediately.